Refund & Returns Policy
Our products are digital and access is granted immediately. Here is exactly which products can be refunded, and when — in plain English.
Last updated: July 31, 2026
Alpha Tango Drone Services (“Alpha Tango,” “we,” “us”) sells digital training products — online courses, question banks, and practice exams — delivered instantly through our learning platform at aviation.at-drone.com. Because our products are digital and access is granted immediately, please read this policy before you purchase.
1. Refund eligibility at a glance
2. 7-day refund window (Ground School and Complete Suite)
If you are not satisfied with the Remote Pilot Ground School or the Remote Pilot Complete Suite, you may request a full refund within 7 days of your purchase date.
To request a refund, email support@at-drone.com from the email address used at checkout and include your order number. We aim to respond within 2 business days and to process approved refunds within 5–10 business days.
3. Substantial-completion limit
We reserve the right to decline a refund where course progress shows more than 40% of the course completed — for example, completing 2 chapters of a 5-chapter course. We also reserve the right to decline where practice exams have been attempted more than three times.
Our platform records chapter and lesson completion as well as quiz attempts, and we use those records to assess a request.
This protects against using a refund to obtain course content at no cost. It does not apply where the product was genuinely unusable for technical reasons — see section 5.
4. Non-refundable products
The Remote Pilot Questionnaire and the Remote Pilot Prep Exam are non-refundable.
These products consist of question banks and practice examinations whose entire value is delivered the moment access is granted, and whose content can be consumed almost immediately.
By purchasing either product you acknowledge that you are receiving immediate access to digital content and that the right of withdrawal does not apply.
5. Technical problems
If a confirmed platform bug or account error prevents you from accessing a product you purchased, email support@at-drone.com within 7 days of purchase. We will either resolve the issue promptly or issue a full refund at our discretion, regardless of the completion limit in section 3.
Technical problems do not include issues with your own device, browser, or internet connection.
6. Bundles
The Remote Pilot Complete Suite is a bundle product combining multiple courses. Refund eligibility applies to the bundle as a whole within 7 days of purchase, subject to section 3. Individual components of the bundle cannot be refunded or exchanged separately.
7. Effect of a refund
When a refund is approved and processed, your access to the relevant product is revoked immediately. Any course progress, quiz attempts, and certificates associated with that product are permanently forfeited.
8. Chargebacks
Please contact us before initiating a chargeback with your bank or card issuer. Uncontested chargebacks result in your account being permanently suspended and may be disputed. We are happy to resolve legitimate issues directly — email support@at-drone.com.
9. Exam results
Refunds are not granted on the basis of FAA Knowledge Test results, regardless of the score achieved. We provide preparation materials and make no guarantee of a specific passing score on the official FAA Part 107 exam.
10. Contact
Alpha Tango Drone Services
Stinson Municipal Airport, 1110 99th St, San Antonio, TX 78214
